Human-centered design should do exactly what it says in the title – center the work that we do around the patients and families we serve and the folks that we partner with. In essence, it should help teams collaborate more effectively and focus on things that will really resonate with the target audience.
Health care professionals are surrounded by immense complexity – different departments to navigate, IT challenges, regulations to follow, budget pressures and external dynamics. This webinar aims to show attendees how human-centered design can help energize and align teams around what they aspire to do. We will integrate key concepts from TeamSTEPPS (prior knowledge of TeamSTEPPS is not a pre-requisite) and introduce visual design tools to create aligned strategies (i.e., 5 Bold Steps Vision Canvas and Empathy Mapping).
This session will be a great fit for anyone who is seeking new insights into team strategy, innovation and alignment